IT Support Apprentice

Introduction

As an IT Support Executive, you'll provide first and second-line technical support, helping colleagues use systems and tools effectively. Working with the IT Manager and Development team, you'll support infrastructure, system rollouts and software projects. Ideal for a tech-focused problem-solver keen to develop their career.

About the Employer

Vanaways is one of the UK's leading retailers of brand-new vans, supplying thousands of vehicles to customers across the UK every year. Technology is at the heart of our business, enabling our sales, customer service and operational teams to deliver an exceptional customer experience.
As we continue to grow, we're looking for an enthusiastic and motivated IT Support Executive to join our expanding IT team. This is an exciting opportunity to work with modern cloud technologies, support a fast-paced business and contribute to innovative software projects that are transforming the way we operate.

What You'll Do

At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey.

As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects.

Depending on your interests and skills, you may become involved in areas such as:

• Software testing and quality assurance
• Identifying bugs and assisting with troubleshooting
• Gathering requirements from internal departments
• System implementation and user training
• API integrations and automation
• SQL databases and reporting
• Power Automate and workflow automation
• Internal web applications and business systems.
•  

This role is ideal for someone who enjoys solving problems, has a passion for technology and wants to build a long-term career within a growing technology-focused business.

Key Responsibilities: 

• Provide first and second-line IT support to colleagues across the business.
• Configure, deploy and maintain Windows devices and mobile technology.
• Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
• Troubleshoot hardware, software, network and connectivity issues.
• Manage user accounts, security settings and endpoint protection.
• Support telephony, printers and meeting room technology.
• Maintain IT assets, documentation and system records.
• Assist with employee onboarding and offboarding.
• Work with suppliers and internal teams to resolve technical issues.
• Support system upgrades, software deployments and IT improvement projects.
• Promote security, data protection and compliance best practices.

Training Outcome

For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career in either IT infrastructure or software development.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

Qualifications

• Essential - GCSE - English - 4 and above
• Essential - GCSE - Maths - 4 and above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, exact hours to be agreed between the apprentice and manager.

Expected Duration: 1 Year 9 Months

Training Provider: SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE