IT Support Apprentice

Introduction

Teconnex are looking for their next IT Support Apprentice to join their growing UK Hub.

About the Employer

Teconnex are a global leader in providing engineered clamping solutions for the emissions market while investing in new joining technology. Teconnex have their UK head office in Bradford and have offices in India, Mexico, China & Romania with potential to travel in the future.

What You'll Do

• Provide technical support to end-users at the Keighley factory and remote support to users at the Romania, Mexico, and India sites
• Troubleshoot hardware, software, and network issues, ensuring timely resolution to minimise downtime
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and networking devices
• Perform regular system maintenance tasks, such as software updates, antivirus scans, and data backups
• Collaborate with the IT team to develop and implement IT policies, procedures, and best practices.
• Assist with IT projects, such as system upgrades, migrations, and deployment

Training Outcome

• Once qualified you may move into IT Engineer
• Potential of international travel

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills

Qualifications

• Essential - GCSE - 3 of any subject - 4+ (A* - C)
• Essential - GCSE - Maths & English - 3+ (D or above)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday, 8.15am - 5.00pm and Friday, 8.15am – 3.30pm

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED