IT Support Apprentice

Detego Global is on the lookout for an IT Support Apprentice. We are looking for an enthusiastic and motivated individual to join our team through a 17-month apprenticeship programme. This apprenticeship offers the opportunity to gain hands-on experience and professional training in IT Support. You will work alongside experienced professionals, receive structured training, and develop the skills necessary for a successful career in technology. This role will provide the right candidate with the opportunity to learn and grow in a supportive environment while contributing to the development and support of impactful software used globally by security and law enforcement agencies.

You will work under the guidance of experienced team members while developing technical skills and professional competencies. They will be responsible for contributing to their chosen track while completing apprenticeship coursework and building foundational knowledge in testing and software development. Their primary responsibility lies in learning, developing skills, and becoming a productive team member capable of taking on increasing responsibilities throughout the apprenticeship period., + Process and resolve IT support tickets
+ Provide technical assistance to internal staff
+ Learn about IT infrastructure, systems administration, and troubleshooting
+ Support hardware and software installation and configuration
+ Assist with user account management and access control

+ Strong interest in technology, software development, or IT support
+ Good communication skills and ability to work effectively in a team
+ Problem-solving mindset and willingness to learn new concepts
+ Basic computer literacy and familiarity with common software applications
+ Attention to detail and ability to follow instructions
+ Enthusiasm and positive attitude toward learning and development
+ Ability to manage time effectively and balance work with apprenticeship studies

Additionally, the following experience would be beneficial:

+ General interest in technology and enthusiasm to work in cybersecurity, digital forensics, or law enforcement technology
+ Basic understanding of programming concepts or scripting
+ Familiarity with Windows operating systems and common productivity tools
+ Basic troubleshooting skills for hardware or software issues
+ Participation in coding clubs, hackathons, or personal technology projects
+ Experience with customer service or technical support (even informal)
+ Exposure to software testing or quality assurance concepts, + 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
+ GCSE Maths and English (or equivalents) at grades 3+ (D or above)
+ Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Inspire ATA are a flexi-job provider, so you will be employed by Inspire ATA and placed with Detego Global for your apprenticeship.

Detego Global are the creators of the Detego® Unified Forensics Platform, an end-to-end suite of modular digital forensics tools which are used globally by military, law enforcement, intelligence agencies and enterprise organisations. With today's investigators faced with an onslaught of digital devices and the corresponding mass of data that is created, Detego® has become the go to toolset to rapidly acquire, analyse and act on evidence and intelligence.

Detego Global is proud to employ the brightest software development talent, led and supported by a world class senior management team from the military, law enforcement, government and technology fields. The company is headquartered in Horsham, United Kingdom with additional offices in Washington, USA, Singapore and Johannesburg, South Africa., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

+ Eligible for an NUS card for discounts in shops and restaurants
+ Eligible for an apprenticeship oyster card
+ Remote learning
+ Prizes and vouchers to be won (apprentice of the month)