IT Support Analyst
Orbis Education and Care, Pentwyn, Caerdydd - Cardiff
IT Support Analyst
Salary not available. View on company website.
Orbis Education and Care, Pentwyn, Caerdydd - Cardiff
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 3 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 981586b8409f40ecaae303701934bc4f
Location ref: Pentwyn, Caerdydd - Cardiff
Full Job Description
IT Support Analyst (1st & 2nd Line) - Cardiff, We're looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You'll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes-making IT a vital function within the organisation.
Key Responsibilities
- Provide 1st & 2nd line IT support via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues
- Support Microsoft 365, Windows environments, and remote access
- Manage user accounts (AD / Azure AD) and onboarding/offboarding
- Assist with Intune, device management, updates, and deployments
- Contribute to IT improvements and small projects
Experience in an IT support or IT Support Analyst role
- Strong Microsoft 365 and Windows troubleshooting skills
- Knowledge of Active Directory, Azure AD, and networking basics
- Experience using ticketing systems
- Strong communication and customer service skills
- A full driving licence is required for this role
Competitive salary