IT Support Analyst

The post-holder will also contribute towards the provision of 2nd and 3rd level user and system support covering corporately approved technologies used by our customer organisations - we solve 70% of allocated calls remotely and this role will be telephone based. The IT Support team also provides an emergency "on call" service for which there is rota participation.

• GCSE 'C' grade or equivalent in English and Maths
• Relevant IT industry qualifications
Desirable criteria
• Degree in IT-related subject
• MCA
• ITIL Foundation Course, Experience in IT support team role
Desirable criteria
• Experience of supporting a large, multi-site IT infrastructure, A good understanding of: Windows W10, W11
• Microsoft Office 365
• OneDrive
• PC and peripheral desktop hardware
• Anti-virus/Malware technologies
• Service Management processes
• Information acquisition in order to solve problems
• Active Directory
• Network technologies
• Remote access
Desirable criteria
• A basic understanding of: MS Server
• MS Exchange
• Backup and archiving systems
• Encryption technologies
• Wireless technologies
• Awareness of corporate, industry and professional standards
• Apple systems
• Call Management systems
• ITIL Service Management, Driver with access to transport
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Sexual Safety Charter: In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

NHS AfC: Band 5 Main area IM&T Services Grade NHS AfC: Band 5 Contract Fixed term: 6 months (Secondment until 26/11/2026. This post may be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.) Hours Full time - 37.5 hours per week (This post may be asked to contribute to the 24 hour "on call" commitment of IM&T Services for which additional payments apply.)