IT Solutions Apprentice

As an Apprentice, you'll gain real-world experience, work towards a recognised degree qualification and develop the skills needed to build a successful career, all while earning a salary. Life as Emerging Talent Joining Yunex means becoming part of a nationwide Emerging Talent community, connecting apprentices, degree apprentices, interns and graduates from across the business. Alongside your day-to-day role, you'll have opportunities to:

• Build relationships with colleagues across the business
• Learn from experienced professionals and senior leaders
• Develop key professional and leadership skills
• Collaborate on business-wide impact projects
• Take part in volunteering and community initiatives
• Work with stakeholders from across the business and gain exposure to different teams, functions and specialisms
• Grow your network through events and development activities
Through these experiences, you'll build the skills, confidence and connections needed to support your long-term career development. As part of your apprenticeship, you'll combine on-the-job learning with formal study, helping you develop both the practical and professional skills needed for your chosen career. What you'll be doing: From day one, you'll become part of the team, contributing to live projects and gaining practical experience through meaningful work and real responsibility.
• Support the investigation of recurring service issues and help identify opportunities for improvement.
• Assist with problem management activities, including maintaining records of known errors and improvement actions.
• Work with engineers to understand the root causes of service issues and support the development of solutions.
• Help capture operational requirements for new systems, services and enhancements.
• Support testing, validation and service readiness activities for new or changed solutions.
• Create and maintain knowledge articles, user guides, support procedures and operational documentation.
• Assist with service transition activities, including knowledge transfer and operational handover.
• Work with colleagues across the Support Team to improve processes, tools and service reliability.
• Develop an understanding of Enforcement solutions, IT service management and the full service lifecycle through on-the-job learning.
  
  4 GCSEs at 4 or above, including Maths and English (or Functional Skills/ Apprenticeship equivalent)
• Strong interest in technology, problem solving and service improvement.
• Good organisational skills with the ability to manage and prioritise tasks.
• Strong communication skills, both written and verbal.
• Ability to analyse information and identify patterns or trends.
• Comfortable working collaboratively as part of a team.
• Good attention to detail and a willingness to learn new systems and processes.
• Basic knowledge of Microsoft Office applications would be beneficial.
  
  Uniting what's next in traffic. Help shape the future of mobility.
Every day, millions of people rely on technology that helps keep journeys safe, efficient and sustainable. At Yunex Traffic, we're helping create safer, smarter and more sustainable journeys through intelligent transport solutions used by millions of people every day. From traffic signals and tunnel management systems to digital mobility technologies, we're shaping the future of transport across the globe. We're looking for the next generation of Emerging Talent to bring fresh ideas, challenge thinking and help shape the future of mobility.


• Salary of £16,000 per year and additional annual payment
• Fully funded qualification
• 26 days holiday plus bank holidays
• Flexible benefits package, to suit your needs
• Pension scheme
• Exposure to a wide range of business functions and stakeholders
• Employee assistance programme
• Learning and development opportunities
• Professional qualifications (where applicable)
• Career development support and progression opportunities
Our Commitment: If we all thought the same, we would never think of anything new. That's why we recruit great minds from all walks of life. We embrace diversity and create what's right for the world by employing the people who live in it.