IT Service Engineer - Full Time

it's so important to us that our people can thrive in our environment and can make the most of the flexibility and support we offer to all of our teams. What you'll be doing Managing and resolving service desk tickets across the full incident and service request lifecycle, providing first and second-line support to users across the business Supporting users on Windows, macOS, Microsoft 365, and mobile devices - troubleshooting hardware, software, connectivity, and account issues Administering endpoint management activities using tools including Microsoft Entra ID, Intune, and JAMF, and supporting joiner, mover, and leaver processes Maintaining accurate IT asset records and supporting device provisioning, deployment, and disposal Travelling to gym sites as needed to support technology installations, new gym openings, and on-site fixes Creating and maintaining support documentation and knowledge base articles to improve self-service and reduce repeat incidents Liaising with external vendors
and suppliers to support issue resolution and day-to-day service delivery Contributing to service improvement initiatives, including opportunities for standardisation and automation What we're looking for Proven experience in an IT support or service desk role, with hands-on incident and service request management Experience supporting Windows and macOS devices in a professional environment Working knowledge of Microsoft 365 and basic networking concepts Experience with user account administration and endpoint support Strong communication skills and a customer-first approach to technical support Ability to manage a varied workload, prioritise effectively, and work independently Our commitment to inclusion At The Gym Group, we are committed to creating an inclusive environment where everyone can #BeYouWithUs. We welcome applications from people of all backgrounds, identities, and experiences. We actively encourage applications from a diverse demographic and we are passionate