IT Service Desk Manager

We are looking for an experienced IT Service Desk Manager to join our team. The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust., The key responsibility for this role is to provide high profile leadership and management for the engineers and support staff in the team, and to lead on the recruitment, appraisal and development of the staff. You will also be expected to manage the performance of the service desk, continuously reviewing service quality, with a strong focus on customer satisfaction, while ensuring the delivery of a first-class IT support service to the Trust.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.