IT Service Desk Engineer

FM Conway is currently seeking an IT Service Desk Engineer to join our busy and thriving IT team. As our IT Service Desk Engineer, you will provide service desk support across the business. You will play a key role in implementing, administering and maintaining a variety of hardware, software and network products, including all versions of Microsoft Windows., The duties of the IT Service Desk Engineer role will include:
+ Maintaining and improving the company's hardware, network and other computer equipment and records.
+ Ensuring the reliability and security of systems are maintained at all times.
+ Monitoring system performance and carrying out maintenance and upgrades as required.
+ Supporting other team members with their workload as required.

We are looking for a passionate IT Service Desk Engineer with a strong understanding of PC hardware and peripheral devices, as well as basic network experience.
You will have experience with Active Directory, password resets, Microsoft Office support and Office 365, along with demonstrable experience of using technology to benefit the business.
You must have an excellent understanding of Microsoft operating systems and Microsoft Office products. You will also be educated to GCSE level. A full driving licence is essential, as you may be required to attend site visits.

As our IT Service Desk Engineer, we will offer you a range of fantastic benefits, including career and professional development, 23 days' holiday plus bank holidays, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform.
Based at our Sevenoaks Head Office, you will also have free access to our on-site gym and subsidised restaurant.
We will also offer you a range of health and wellbeing benefits, including 24-hour advice lines and support from our mental health first aiders.
A brief introduction to FM Conway and our Information Technology Division
FM Conway is a business of families with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values of Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people, and we are always looking for talented individuals to join our family.
The FM Conway IT team is a friendly and thriving team with ambitious plans for the future. We have a large team of IT support staff, including Oracle Developers, Infrastructure Engineers, Web/Application Developers, Application Support Analysts, IT Service Desk Engineers and Business Transformation professionals.
The team works on a variety of projects, including application development, business process changes and day-to-day activities such as supporting our clients' systems, system configuration, data analysis and integration support.
Our 10-year business strategy is based on three pillars: self-delivery, carbon and environment, and technology. Through these pillars, we aim to drive greater efficiency and innovation for both FM Conway and our clients.
This is an exciting time to join the business as we continue to grow.
So, if you would like to Join our Family as our IT Service Desk Engineer, please click 'apply' today.
Closing Date: 12/12/2026
FM Conway is required to verify the right to work in the UK for all successful candidates. Any offer of employment will be subject to satisfactory right-to-work checks.
Please note that FM Conway is unable to provide visa sponsorship for this role. Applicants must therefore have the right to work in the UK without requiring sponsorship from FM Conway, either now or in the future.
FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI Strategy
At our heart, we are a business that recognises and embraces individuality. If you are excited about this role but are unsure whether you meet all the criteria, we encourage you to apply anyway, as you may still be the right candidate for this or another role we are recruiting for.
We believe in people, not algorithms. That's why every application is personally reviewed by a member of our Recruitment Team, never by AI.

This is a permanent, full-time position based at our head office in Sevenoaks, Kent.