IT Service Desk Apprentice
Dover District Council, Dover
IT Service Desk Apprentice
£23,151.5 a year
Dover District Council, Dover
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 25 Jul | Get your application in now before you miss out!
Closing date: 21-08-2026 (In 15 days)
Job ref: None
Location ref: Dover
Full Job Description
Introduction
You will deliver first and second line technology support for the council. First line will be through a service desk function and second line through investigation, use of tools, and detailed knowledge.
About the Employer
Start your career in IT Support with Dover District Council!
What You'll Do
- Ensuring availability of services to staff, councillors and residents
- Setup, securing, deployment and support of endpoint devices (laptops, desktops, mobile phones/tablets)
- Keeping assets up-to-date on systems such as equipment register, Intune
- Supporting line of business applications
- Keeping software on endpoint devices up-to-date, prioritising updates to software versions with known vulnerabilities
- Troubleshooting and resolving issues on endpoints, servers, audio video equipment, telephony and other technology used by staff and councillors
- Log and keep support tickets up-to-date. Creating knowledge articles to share knowledge with other support staff when needed
- Implementing IT changes that have been approved via change control process
- Keep databases of software and assets up-to-date
- Proactively monitoring consoles in Microsoft 365, in an attempt to resolve issues early
- Creating, configuring and removing user accounts and attributed systems such as telephony
- Administer databases, including SQL and Oracle
Training Outcome
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- Essential - GCSE - 3 of any subject - 4+ (A* - C)
- Essential - GCSE - Maths & English - 3+ (D or above)
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Days and shifts to be confirmed.
Expected Duration: 1 Year 5 Months
Training Provider: QA LIMITED