IT Service Desk Apprentice

Introduction

We are looking for an eager candidate to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a ICT Level 3 Apprenticeship, hopefully leading to Microsoft and Azure certifications.

About the Employer

Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity, and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony, and robust data protection strategies tailored to each client’s needs.

What You'll Do

• Logging and triaging tickets (phone / email)
• New laptop / desktop setups
• 1st line support tickets
• Workbench jobs
• IT documentation

Training Outcome

You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer.

We are hopeful that If we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity.

Skills Required

• Communication skills
• Team working

Qualifications

• Essential - GCSE - 3 of any subject - 4+ (A* - C)
• Essential - GCSE - Maths & English - 3+ (D or above)

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Days and shifts to be confirmed.

Expected Duration: 1 Year 5 Months

Training Provider: QA LIMITED