IT Service Desk Apprentice
I - DASH LTD, St Neots, Cambridgeshire
IT Service Desk Apprentice
£16,500 a year
I - DASH LTD, St Neots, Cambridgeshire
- Full time
- Permanent
- Apprenticeship programme
Posted 2 days ago, 22 Jul | Get your application in today.
Closing date: 24-08-2026 (In 31 days)
Job ref: None
Location ref: St Neots, Cambridgeshire
Full Job Description
Introduction
Do you have a passion for IT and looking to take your first step within the IT Service Desk industry? Have you always enjoyed supporting others with their IT related issues and problem-solving? If so, then apply now!
About the Employer
Founded in 2021, idash is a leading provider of IT services for small to medium-sized businesses. We specialise in a broad range of solutions including IT Support Services, Data Backup, Cybersecurity, Hosting, and Microsoft 365.
idash fosters a collaborative and inclusive working culture. Our open-office environment encourages team interaction, and we prioritise a healthy work-life balance to support professional growth and personal wellbeing.
What You'll Do
Technical Duties:
- Respond promptly to support requests via telephone and email
- Diagnose and resolve basic end-user IT issues
- Escalate complex technical problems to senior service desk personnel
- Continuously develop knowledge across vendor products offered by the business
- Stay informed on emerging cybersecurity threats through industry resources
- Take ownership of personal learning and development
General Responsibilities:
- Deliver a professional, helpful, and adaptable service to both internal and external customers
- Uphold company values and represent idash Solutions positively in all interactions
- Adhere to company policies, procedures, and health and safety standards
- Promote equality, diversity, and customer-centric principles in all aspects of work
- Provide support to team members and undertake additional duties as directed by your line manager
Training Outcome
A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentice's performance throughout the duration of the apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Written English
- Positive attitude
- Time management
Qualifications
- Essential - GCSE - English - Grade A - C (4 or above)
- Essential - GCSE - Maths - Grade A - C (4 or above)
- Desired - GCSE - IT - Grade A - C (4 or above)
- Desired - A Level - IT - Grade A - C (4 or above)
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday 9.00am - 5.30pm
Expected Duration: 1 Year 4 Months
Training Provider: JBC SKILLS TRAINING LIMITED