IT Service Desk Analyst

a vital role in keeping our IT systems working seamlessly. Please be aware that this role will also operate an out of hours rota which will be remunerated on top of the basic salary. We have moved to a hybrid working model with a minimum of three days in the office per week for appropriate Regional roles, empowering our teams to choose how and where they work best. We feel it is important that, where possible, we offer our colleagues as much flexibility as possible and trust our teams to determine the right environments that work most effectively for them. What you'll doBe the IT expert for our warehouses and admin teamsInstallation, maintenance and monitoring of IT equipment in the Regional Distribution Centre and Avonmouth regionInvestigate, troubleshoot and solve any IT issuesMaintaining Service Level targetsManaging incidents, requests and problems in a timely mannerAssisting with End User training What you'll needExperience of providing first-line support, ideally in
an ITIL environment Understanding of IT systems including servers, networks and printersA knack for managing and maintaining databasesInitiative and drive to deliver excellent customer service skillsA confident communication style and strong organisational skillsA proactive, can-do attitudeExperience of using appropriate IT technology, methods, principles and equipment such as: Win 11 Laptop and PC desktop support, Basic Networking knowledge, Active Directory, Incident management systemsExperience of using the following IT technology would be desirable: SCCM/MECM, MAC, Cisco Phone Systems or other similar system What you'll receive30 days holiday (pro rata), rising to 35 days after 2 years10% in-store discountEnhanced family leavePension schemePlus, more of the perks you deserveWe value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment Disclaimer: due
to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Summary£34,000 to £40,000 per annum | 23-month fixed term contract | 40 hours per week | 30 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we workJust like you. Our business is growing fast and continues to be extremely dynamic: as an IT Service Desk Analyst you will have to make sure our tech stays up to speed and the business is ready for every challenge. As an IT professional, you'll have the technical know-how that keeps our IT systems running smoothly. This role will be based in our Avonmouth Regional Distribution. As an IT Service Desk Analyst, you will support the onsite Warehouse teams, such as Logistics, Sales and Supply Chain. Every day will bring a fresh challenge, putting your analytical mind to the test. Your commitment, energy and passion for outstanding service will play