IT Service Desk Analyst
BUUK Infrastructure, Woolpit, Suffolk
IT Service Desk Analyst
Salary not available. View on company website.
BUUK Infrastructure, Woolpit, Suffolk
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 6b447840c009483e8c08eda89e32a11b
Location ref: Woolpit, Suffolk
Full Job Description
- Providing excellent customer service via the telephone, email and the ITSM system
- Maintaining the high standards required for BUUK internal service levels
- Working in a front of house position offering in person customer and technical services
- Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution
- Proactively manage communication for all Incident/Request statuses through to resolution
- Provide user support and coaching for end-users utilising BUUK systems
- Maintaining a rapport with customers by understanding their role within the organisation
- Complete the setup of new starters, role changes & leavers
- Offer first line support out of hours as specified on the team rota
- Any other appropriate duties as required by the Service Desk manager Technologies:
- Active Directory
- Support
- ITIL
- ITSM
- Mobile
- Network
- Security
- VPN
- ASP.NET
- ICT
GCSE grade C / 5 in English and Maths, or equivalent - Experience working within an IT service desk / IT Support environment
- Customer services background
- Experience supporting Microsoft operating systems, Active Directory and Exchange
- Excellent verbal skills in person, phone or virtual meetings
- Excellent written communications
- Excellent problem solving skills
- Highly organised and self-motivated
- Ability to deal with potentially stressful situations calmly
- Assertive, confident, positive and professional manner
- Ability to prioritise to achieve SLA
- Maintain high attention to detail
- Desirable: CompTIA A and Network, Security or equivalent
- IT based A level Grade C or above / BTEC or equivalent
- Degree or equivalent
- ITIL certification
- Support based Microsoft technologies accreditation
- Knowledge of Remote Desktop Services technologies
- Network troubleshooting experience
- Knowledge of DHCP, DNS, VPN
- Experience using ITSM packages
- Knowledge of smartphone & mobile device support
- Ability to troubleshoot IT related issues
- Good understanding of IT security and awareness of cyber security best practices
At BUUK Infrastructure, we are on a mission to be the leading utility partner driving the UK towards net zero. With over 30 years of innovation and change, we provide a supportive work environment that enables our employees to thrive. We offer a competitive benefits package, including a cost of living annual pay review, pension contributions, generous holiday allowance, and enhanced family leave. We promote an award-winning culture focused on wellbeing and safety, and we are proud to be an equal opportunity employer. Join us and help make a difference!
Direct job link
https://www.jobs24.co.uk/job/it-service-desk-analyst-127095541