IT Service Desk Analyst

Description Contract: Permanent, full time (35 hours Monday-Friday) Salary: £24,080 - £26,040 per annum Location: Hybrid from Burford, Oxfordshire (2 days in Burford, 3 from home) Closing date: 10th May 2026 Interview date: 18th/21st and 22nd May 2026 Do you enjoy solving problems, helping people and making technology actually work the way it should? If so, this could be the role for you! We're looking for an IT Service Desk Analyst to join our Information Services team, where you'll be one of the friendly, knowledgeable faces of IT across the organisation supporting over 1,000 colleagues across 70 locations.
More about the role
This is a varied role where you will support a wide range of IT activities. Your day-to-day work will include assisting users with access issues, setting up and configuring equipment, troubleshooting technical problems, and supporting project deployments across different sites. A significant part of the role involves responding to IT incidents, accurately logging and diagnosing issues, and aiming to resolve them at the first point of contact wherever possible. Where resolution cannot be achieved immediately, you will ensure incidents are escalated appropriately with clear and detailed information. You will also work with external suppliers when required, maintain accurate system and asset records, and contribute to continuous improvement by identifying more efficient and effective ways to support end users.
About you
We're looking for someone who genuinely enjoys helping people and takes pride in delivering great service. You'll need to be a strong communicator who can explain technical issues in a clear and friendly way, whether you're speaking to someone face-to-face or over the phone. You'll already have experience in 1st and 2nd line IT support, with a solid understanding of Windows 10, Microsoft 365, Active Directory and networking basics. You're comfortable writing clear documentation, and you're just as happy working independently as you are collaborating with a team. Since this role involves visiting different locations, you'll need a full UK driving licence and be open to travel. If you've worked with Apple devices, telephony systems like Daktela, or have an ITIL certification, that's a bonus-but what really matters is your attitude, curiosity, and willingness to keep learning. Blue Cross are invested in supporting further training and certifications to help you progress in your career.
As part of our commitment, all Information Systems team members are supported in completing the ITIL Foundation course as a standard, with opportunities to build on this through additional development and learning.

Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies
Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the

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