IT Project Manager

You run the CRM programme
You sit between the business, IT team, and vendor
You make sure this gets delivered - properly, on time, and adopted by the branches
This is not admin. This is delivery
What You're Responsible For:
Programme Delivery (Core)
Own day-to-day delivery of CRM migration (12-24 months)
Build and manage the full project plan
Track milestones, risks, dependencies, and delivery
Vendor Management
Act as the main interface with CRM provider
Hold them accountable to timelines and deliverables
Translate business needs into clear requirements
Internal Coordination
Work with:
IT dev team (inc. 8 developers)
Managing Director of Operations
Heads of Department
Marketing / Lettings / FS
Requirements & Build Oversight
Define and document what needs to be built (circa 25+ internal tools/services)
Challenge scope creep
Change & Adoption
Plan rollout to branches
Ensure teams actually use the system
Work with training to support adoption
Reporting & Visibility
Provide clear weekly updates:
Progress vs plan
Risks
Decisions needed
No surprises to senior leadership
Risk Management
Identify risks early (integration, data, adoption, vendor delays)
Put mitigation plans in place
Escalate quickly when needed
What Success Looks Like
CRM Rollout - Delivered on time, phased, stable
Adoption - Branches using it confidently
Delivery - Clear milestones hit consistently
Risk - No major surprises
Stakeholders - Aligned and informed
What You Need to Bring/Experience
Project Manager on complex system / CRM / tech rollouts
Multi-stakeholder environments
Vendor-led implementations
End-to-end delivery (not just phases)
Skillset
Strong planning and organisation
Clear communication (you simplify, not complicate)
Comfortable pushing back
Commercial awareness
Able to spot gaps quickly
Mindset (Critical)
Delivery-first
Not afraid to challenge people
Calm under pressure
Detail-focused but outcome-driven
Takes ownership
The Risks in This Role
Get messy at times
Involve competing priorities
Require difficult conversations