IT Operations Engineer

At Horder Healthcare, our IT services are central to keeping clinical and business operations running smoothly. We are seeking an IT Operations Engineer to join our IM&T team on a 6-month fixed-term basis, providing high-quality technical support and maintaining the digital systems our teams rely on.

This is an exciting opportunity for a hands-on IT professional who enjoys solving problems, supporting users, and working across a broad technical landscape whilst helping shape innovative and digitally-led IT services., As an IT Operations Engineer, you'll be a key part of the team responsible for keeping our digital infrastructure reliable, secure and available. You'll provide frontline IT support, take ownership of technical issues through to resolution, and work closely with colleagues and third-party partners to ensure excellent service delivery., + Act as a first point of contact for IT support requests via phone, email and face-to-face.
+ Take ownership of incidents and service requests, resolving issues within agreed timeframes.
+ Diagnose and troubleshoot hardware, software and system faults.
+ Escalate complex issues appropriately whilst maintaining accountability.
+ Deploy authorised software and manage user accounts across multiple platforms.
+ Contribute to IT projects and service improvements.
+ Work collaboratively with third-party managed service providers.
+ Participate in shift and on-call rotas.

+ Prior experience in an IT service desk or helpdesk role.
+ Experience working within an service management framework.
+ Experience supporting Office 365 and enterprise security tools.
+ Strong working knowledge of:
o Microsoft Windows and Microsoft Office
o Active Directory user administration
o Desktop and laptop hardware
o Remote support tools
o Endpoint security / antivirus solutions
+ Understanding of core IT technologies such as TCP/IP, Wi-Fi and unified communications.

Personal Attributes

+ Excellent customer service and communication skills
+ Proactive, self-motivated, and eager to learn new technologies
+ Structured and organised approach to problem-solving
+ Able to work independently and as part of a collaborative technical team

Desirable

+ Experience working in a healthcare or regulated environment

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.