IT Manager and Developer

Due to our continued growth, Corrigenda is seeking an experienced IT Manager and Developer to lead the day-to-day delivery of IT services while helping shape and develop the in-house systems that underpin our business. Combining IT leadership with hands-on software development, the role will oversee infrastructure, security and support operations while delivering innovative solutions, integrations and AI-assisted applications that enhance efficiency and support our continued expansion across the commercial, education and public sectors.,

• Own the IT helpdesk: workload, priorities, service levels and reporting on ticket volume and backlog
• Be the escalation point for complex technical issues across devices, Microsoft 365, networks and security
• Own the infrastructure day to day: servers, VMware, networking, WatchGuard firewalls, backups and AWS hosting
• Own Cyber Essentials certification and day-to-day security, including user access and endpoint protection
• Plan and deliver infrastructure changes, including the move from the file server to SharePoint and full adoption of Entra ID
• Manage supplier relationships for support tools and services, and track renewals and warranties
Development
• Build and maintain internal tools and integrations, working from a prioritised roadmap agreed with the Head of IT
• Deliver fixes and improvements to Planon configuration, workflows and integrations on live contracts
• Develop new features for the AI Helpdesk, including job querying and scheduling support
• Act as technical lead with external partners on outsourced builds, such as the Engineer App
• Write code that others can maintain: version control, testing, documentation and secure handling of data and credentials
Team
• Line manage the 2nd line engineers and the IT apprentice, including one-to-ones, objectives and development
• Coach the team, set standards for how tickets and changes are handled, and cover absences
  
  Several years in IT support at 2nd or 3rd line, with depth across Microsoft 365, Entra ID, Intune and networking
• Hands-on infrastructure experience: servers, virtualisation, firewalls and backups
• Working knowledge of security practice and Cyber Essentials
• Able to write and maintain code, or a clear track record of learning fast, with interest in AI-assisted development
• Sound judgement on priorities when support and project work compete
• Able to explain technical decisions clearly to non-technical colleagues and senior managers
Desirable
• Experience leading or mentoring a small team
• TypeScript or JavaScript, APIs and integrations
• Experience with Planon or another CAFM system
• AWS, and infrastructure as code such as SST
• Experience managing an external development partner
• ITIL Foundation or similar
  
  Competitive Salary
• Annual Salary Review
• Overtime Opportunities
• 31 days holiday inclusive of bank holidays
• Extensive Learning & Development opportunities, including opportunities for progression.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal
and Financial queries.
• Bupa Cashplan - benefits covered include dental, optical, physiotherapy and a health &
wellbeing.
• Enrolment into our pension scheme
• Refer a friend reward scheme - worth £750 per referral