IT Infrastructure Support Technician Apprentice

Introduction

An exciting opportunity to join an exciting IT ‘Managed Service Provider’ based in Birmingham's Jewellery Quarter. Join a company with a high Work/Social aspect. A unique opportunity to work alongside the Co-Founder of the company, giving you a insight to not only relevant technology but also day to day business operations.

About the Employer

Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. - Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.

What You'll Do

Day to day duties may include but not necessarily limited to:

• Responding to IT related tickets
• Responsible for keeping documentation up to date
• Spearhead a migration of client data into a new system
• Setting up new PC’s/laptops
• Setting up new users on internal systems
• Networking PC’s to printers, scanners and other hardware
• Troubleshooting and technical fault diagnostics for through remote access and on-site support
• Assisting with onsite projects & migrations
• Remote access to assist customers with IT related issues/queries
• Administrative tasks such as daily server/monitoring/backup checks

Training Outcome

The opportunity to secure a full-time position once the apprenticeship has concluded.

Pay review on completion of apprenticeship and good performance.

The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.

Rare opportunity to see the technical & Sales side of a IT Company.

We actively encourage the building of ones career with industry recognised qualifications.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Initiative
• Non judgemental
• Patience
• Office 365
• Windows Server Experience
• Understanding of DNS
• Computer components
• Troubleshooting understanding

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 09:00 - 17:30 (1 hour lunch).

Expected Duration: 1 Year 10 Months

Training Provider: THE DEVELOPMENT MANAGER LTD