IT Incident & Problem Manager
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Gosforth, Newcastle upon Tyne
IT Incident & Problem Manager
Salary not available. View on company website.
The Newcastle upon Tyne Hospitals NHS Foundation Trust, Gosforth, Newcastle upon Tyne
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 29 Sep | Get your application in today.
Closing date: Closing date not specified
Job ref: aff9ec85b0984567a8eb8631340919a2
Location ref: Gosforth, Newcastle upon Tyne
Full Job Description
- Own and champion Incident and Problem Management disciplines for the Trust
- Identify the root cause of Incidents and Problems
- Provide information, advice and document on the best workaround available for the Incidents
- Progress "aged" Incidents until they are successfully resolved
- Undertake the following re-active responsibilities:oIdentifying Problems by analysing Incident dataoInvestigating Incidents, according to impact, through to resolution or error identificationoRaising RFCs to clear errorsoMonitoring progress on the resolution of Known ErrorsoAdvising Service Management staff on the best available Work-rounds for Incidents related to unresolved Problems/Known Errorso Assisting with the handling of Major Incidents and identifying the root causes.
- Interface with Change and Service Management
- Create, develop and maintain Knowledge Database
- Continually review problem policy, process and procedures
- Ensure compliance with all national and local standards protocols for IT Services, including hardware, software, documentation and service.
- Be aware of and comply with the need for strict confidentiality and security of all IT systems and personal records and to be aware of, and comply with, all relevant legislation
- Provision of regular reporting and performance metrics
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from: - Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites.