IT Helpdesk Technician
Appello Limited, New Milton, Hampshire
IT Helpdesk Technician
Salary not available. View on company website.
Appello Limited, New Milton, Hampshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 12 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: a66ea70329304385a819e00ee9cca7fb
Full Job Description
Self-motivated, team-oriented, and keen to learn and grow IT or professional qualifications (e.g., Windows, NVQ, BTEC, City & Guilds) are desirable - but not essential if you've got the experience and enthusiasm. THE ROLEYou'll play a key part in Appello's IT team, providing first-line helpdesk support across a wide range of IT systems. You'll respond to service requests via ticketing system, walk-in, or remote access, always aiming to resolve issues quickly and professionally.Your responsibilities will range from troubleshooting desktop problems and setting up user accounts to supporting mobile devices, updating the IT asset register, and helping field and office-based staff stay connected. You'll also assist with Telecare equipment configuration and support queries. ️ YOUR KEY RESPONSIBILITIES WILL INCLUDE:
- Creating, disabling, and adjusting user accounts and permissions
- Administering Active Directory, Exchange, and internal systems
- Providing desktop support for office and remote employees
- Managing mobile devices and liaising with telecom providers
- Monitoring IT helpdesk tickets and responding promptly
- Logging and managing Telecare support cases
- Assisting with equipment setup, configuration, and repair
- Supporting end-user training, documentation, and device rollouts
- Contributing to ad hoc IT projects and continuous service improvement
ABOUT YOUYou're a practical, tech-savvy problem solver with a passion for helping others. You're at your best when responding to support requests, diagnosing IT issues, and keeping end users connected and productive. Whether you're assisting in person or remotely, your goal is always to provide fast, effective, and friendly service.You're organised, calm under pressure, and enjoy working both independently and as part of a dynamic team. You're also not afraid to get hands-on with hardware, systems, and devices. KEY ROLE REQUIREMENTSTo succeed in this role, you'll need: Previous experience in an IT support/helpdesk role or strong hands-on technical skills Solid understanding of Microsoft Windows, Office 365, Exchange, and Active Directory Excellent problem-solving and diagnostic abilities Strong communication and customer service skills GCSEs A-C (or equivalent) in English, Maths, IT and Science Ability to manage multiple tasks and prioritise effectively Confidence supporting mobile devices (iOS & Android) A proactive and flexible attitude with strong attention to detail - 161 hours holiday rising to 175 hours with length of service (PRO RATA) plus bank holidays.
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends' discounts on our services & products
- Pension Scheme, up to 4% Company matched
- Free on-site parking
- Smart Tech Benefit
- Cycle to work scheme
IT HELPDESK TECHNICIAN ️Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 plus on-call rota 1 week in 5 Salary: £26,610 per annum (£14.62ph) plus on-call bonus pay (£250 per week) Location: Hybrid - New Milton/NorwichThis role is a UK-based role and any hybrid work must also be within the UK. Start Date: August 2025 For this role, you need 5mpbs upload and 15mpbs download internet speed Appello Perks
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