IT Helpdesk Coordinator

As IT Helpdesk Coordinator, you'll be the key contact for users accessing IT support, ensuring a professional, efficient and customer focused service. You'll manage the day to day operation of the IT Service Desk, coordinating call logging, prioritisation and resolution in line with agreed SLAs. Working closely with the IT Support and Projects Coordination Manager, you'll monitor performance, produce regular service reports, maintain asset records and support continuous improvement of the helpdesk platform. The role combines hands on 1st and 2nd line technical support with service coordination, user guidance and collaboration across multiple sites.

United Colleges Group provides education to over 11,000 learners a year, including 16-18-year-olds, adults, apprentices, and students with high needs, across our five campuses and two colleges; City of Westminster College and College of North West London. The Cockpit Theatre also forms part of the Group.

With an annual turnover of over £50m, we are one of the top 20 largest college groups in the UK. We offer education and training in almost all vocational areas at a variety of levels for a wide range of learners of all ages and starting points.

Our mission is to provide all our learners with the very best knowledge and to break down any barriers to learning. We pride ourselves on enabling our learners to meet their individual needs and aspirations and we deliver a learning experience that is unique, enjoyable and rewarding., United Colleges Group is committed to fostering a culture of respect, inclusion and belonging, where everyone is valued and supported. We welcome applications from individuals of all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.