IT Help Desk Support Specialist Apprentice

Introduction

This is a full-time hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues. 

About the Employer

Professionals from Broad Access Services and its partner community will advise you on optimal ways to use technology. We can provide help to develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies.

What You'll Do

• Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint) 
• Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
• Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP/DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
• Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched

Training Outcome

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Initiative

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 9am - 5pm

Expected Duration: 1 Year 4 Months

Training Provider: NOWSKILLS LIMITED