IT Field Technician

Location: Trust Central Office; other Trust locations may be possible if approved in advance. Travel to other Trust locations is required most days. Key Relationships/Liaison with: Service Desk Technicians, Field Technicians, IT Service Manager, Cluster Leaders, Head of IT and Trust Colleagues Job Purpose: The main purpose of the role is to deliver resolutions to problems and resolve or further escalate tickets from the Service Desk, ensuring proactive steps are taken to avoid disruption in the first place wherever possible., We are seeking a proactive and customer-focused Field Technician to join our IT team, providing technical support across our Trust schools. The role involves monitoring systems, responding to and resolving IT support requests, supporting cloud-based services, networks and end-user devices, and assisting with IT projects during busy periods. As an experienced member of the team, you will also help develop junior colleagues, contribute to knowledge base documentation, and work closely with staff to ensure technology supports effective teaching and learning. This is an excellent opportunity for someone with strong IT support skills, a positive attitude, and a commitment to delivering excellent customer service in an educational environment. Why Join Discovery Schools Trust? Formed in 2012, Discovery, is a well established and respected partnership of 15 primary schools and 4 Special schools 1 Secondary School in Leicestershire. Our schools share a fundamental belief in the power of partnership and collaboration in improving the opportunities and outcomes for pupils and staff alike. Within Discovery, all schools, leaders and pupils are encouraged to share their expertise and knowledge to help everyone reach their full potential, this is accomplished through collaborative learning and the removal of barriers to support everyone to achieve. Our Vision Our vision is to be a beacon of inclusive excellence and innovation, fostering a community where all individuals are empowered, valued and have a true sense of belonging. Main Duties and Responsibilities:

• Proactive checking of systems and alerts.
• Triage, resolution and escalation of tickets assigned by IT colleagues.
• Creation of / updates to knowledge base articles.
• Reporting of 'problems' and 'incidents' as found working on tickets.
• Assisting colleagues at Trust Schools during periods of busy project work; usually during school holidays.
• Attend central team meetings, as required.
• Provide support to external service users as appropriate.
• Develop knowledge and expertise in PedTech and how it can be used to raise outcomes for children., A valid driving licence and appropriate business insurance are necessary, and you will need to provide evidence of these documents
  
  Supporting people in any context; personally or professionally
• Experience in a similar role inside or outside of education is desirable
• Technical IT experience at least at first line level, ideally second line, ongoing training will be provided
Skills and Knowledge:
• Able to prioritise work according to need.
• Ability to remain calm under pressure.
• A basic understanding of business applications such as Outlook, Excel, Powerpoint, Teams, etc.
• Ability to use IT confidently at an end user level.
• Understanding of GDPR and ability to remain compliant with.
• Effective communication and interpersonal skills.
• Ability to build effective working relationships.
Personal Qualities:
• Desire to learn about IT systems and services according to the needs of the Trust
• Commitment to getting the best outcomes for all pupils and promoting the ethos and values of the school
• Ability to work under pressure and prioritise effectively
• Commitment to maintaining confidentiality at all times
• Commitment to safeguarding and equality
  
  Discovery Schools Trust is dedicated to improving learning and teaching by creating a culture that promotes excellence. The needs of all children are placed at the heart of all decision making regardless of the school they attend. Teaching and learning excellence are shared through learning networks, sharing of ideas and materials as well as leading practitioners between schools. Discovery has developed a school improvement system which focuses on improving outcomes for all children. It also places employee development, talent management and succession planning at the heart of achieving outstanding organisations.
  
  Ongoing professional development opportunities.
• Access to learning networks and visits to other organisations.
• Supportive leadership and a highly committed team.
• Highly committed and motivated Team
• A role which has the opportunity to make a real difference whilst having fun
• A established Central Services Team who support schools and wider colleagues
Work-Life & Wellbeing Benefits
• Flexible working options.
• Employee Assistance Programme (EAP).
• Defined benefit pension scheme.
• Be an integral member of the team in a vibrant Trust.
• Create an outstanding learning environment for the success of all of our children.
• Play a significant part in continuing to develop our Trust.
Additional Perks
• Annual incremental pay increases within the pay scale.
• Cycle-to-work scheme.
• Gym discounts.
• Eyecare vouchers.
• Dental support.
• Retail discounts.
• Free parking.