IT Field Engineer

As an IT Field Engineer, you will visit sites across London, Essex, Milton Keynes, Cambridge and surrounding areas, supporting care homes, offices and operational locations with a wide range of IT installations, upgrades and support activities. No two days are the same. One day you could be installing wireless access points, replacing network equipment and updating documentation and the next you may be delivering equipment, supporting a site issue or assisting with the setup of a new location. This role combines technical work with a strong focus on organisation and administration. Maintaining accurate records, photographs, asset information and documentation is just as important as completing the technical work itself., · Travelling to sites using a company vehicle to deliver IT equipment and infrastructure hardware

· Installing and supporting switches, wireless access points, routers and associated network equipment

· Assisting with Meraki, DrayTek and Starlink installations following company standards

· Building, configuring and deploying laptops, desktops, printers and mobile devices

· Asset tagging and recording all deployed equipment, recording serial numbers and installation details

· Installing and maintaining structured cabling, patch panels and network cabinets

· Providing onsite IT support where remote support is not suitable

· Taking site photographs and maintaining installation records

· Producing simple rack layouts, cabinet diagrams and equipment location drawings

· Keeping the enquiry/ticketing system - Freshservice accurately updated

· Assisting with site relocations, equipment moves and new site setups

· Preparing equipment and assisting with stock control activities at Support Office

· Escalating technical issues to senior engineers when required

· Full UK Driving License is essential

· 1-3 years' experience within an IT support, field engineering or technical support role

· Experience installing or supporting network equipment such as switches, routers and wireless access points

· Basic understanding of networking and Wi-Fi technologies

· Experience with Microsoft 365 and Windows 11

· Experience working with CAT5e and CAT6 structured cabling

· Experience maintaining technical documentation and records

· Strong troubleshooting and problem-solving skills

· Excellent communication and customer service skills

· Good organisational and time management skills

· Professional, friendly and approachable

· Strong attention to detail

· Reliable, punctual and dependable

· Excellent organisational skills

· Comfortable travelling between multiple sites

· Practical and hands-on approach to problem solving

· Strong sense of ownership and responsibility

· Positive attitude and willingness to learn

· Pride in maintaining accurate documentation and records

· Commitment to delivering excellent customer service