IT Engineer

Luxfer MEL Technologies is looking for a motivated IT Engineer to join our Information Technology team in Manchester. This role is ideal for a self-starter who enjoys hands-on IT work, takes ownership of problems, and is keen to develop their career in a secure, regulated, and technically interesting environment. You'll provide first and second line support across both office and manufacturing environments, helping ensure our IT services are reliable, secure, and compliant. Alongside day-to-day support, you'll contribute to continuous improvement of our IT services, processes, and user experience. What you'll be doing

• Providing first and second line IT support for hardware, software, and user issues
• Troubleshooting and resolving incidents efficiently, escalating where appropriate
• Supporting users with systems, policies, and procedures across office and production environments
• Administering user accounts, permissions, and access controls
• Installing, configuring, and supporting workstations, meeting room technology, network equipment, and cabling
• Supporting endpoint management, monitoring, and security platforms
• Carrying out routine system maintenance, monitoring, and health checks
• Maintaining accurate asset registers, service records, and technical documentation
• Creating and maintaining knowledge base articles and standard operating procedures
• Providing remote support and occasional travel to US facilities when required
• Managing authorised access to CCTV systems and recorded footage in line with company policy, data protection, and audit requirements
• Actively contributing to improvements in IT services, processes, and user experience
  
  We're looking for someone with the right mindset as well as technical capability. You don't need to tick every box on day one - we value curiosity, integrity, and a willingness to learn.
• 5 GCSEs (or equivalent) at grade C/4 including English and Mathematics
• Formal IT qualification or equivalent hands-on IT experience
• Experience supporting Windows desktop environments and Microsoft Office
• Customer-facing IT support experience
• Strong troubleshooting and diagnostic skills
• Clear written and verbal communication
• High levels of discretion when handling sensitive or security-related information
Working knowledge of:
• Microsoft Office 365 Eco System and service Provisioning
• Exchange, Teams, Sharepoint, Intune, Entra ID Licensing management.
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Active Directory, Windows Server and Group Policy
• Endpoint security principles and threat awareness
• Windows Autopilot and OS deployment
  
  37 hours per week
• On-site working required (10am-6pm)
• Flexibility to support incidents or maintenance outside standard hours when needed
• Occasional travel to the United States may be required; the role supports confidential and security-sensitive work
Our values This role requires a strong commitment to Luxfer's core values: Customer First, Integrity, Accountability, Innovation, Teamwork, and Personal Development. We're looking for someone who will live these values day-to-day - supporting colleagues, taking ownership, and continuously improving how we work. Why join Luxfer?
• Competitive salary and benefits package
• A stable, technically challenging environment with real-world impact
• Exposure to both corporate and manufacturing IT
• Opportunities to build breadth and depth in your IT skillset
• A team that values professionalism, improvement, and developing people
• A role where initiative is encouraged and recognised