IT and Digital Support Technician

As IT and Digital Support Technician you will be part of the IT team, working in conjunction with our third-party IT support provider to help deliver an effective and efficient IT service for all users.

To succeed in this role, you will:Have CompTIA A+ and N+ certification or an IT related Degree/ High Diploma (or equivalent industry qualification or experience)

Ensure IT support requests are managed and communicated effectively and timely, causing minimal disruptions to usersMaintain, administer and directly support hardware including desktop PC's, laptops, tablets and mobile phones

Contribute to the development and implementation of IT systems and solutions across the Hospice in both clinical and operational environments

Have experience of providing application, software, hardware and mobile device support within an IT environment

Have excellent knowledge of Microsoft Windows operating systems and MS Office/Office 365 suite

Have excellent communication skills, strong attention to detail and a positive professional approach

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

27 days annual leave plus bank holidays (pro rata)

Enhanced sick pay and contributory pension scheme

Flexible and hybrid working arrangements (where appropriate)

Staff wellbeing support, including Employee Assistance Programme

Eligibility for Blue Light Card discounts

Discounted on-site meals during working hours (at the Hospice only)

Discounted local gym memberships

Ongoing training and career development opportunities

Annual salary review