IT Cluster Apprentice

As an IT Cluster Apprentice, you will play a key role in supporting the day-to-day implementation of IT services within our schools. Working as part of the Emmaus CAT Central Team, you will help ensure that staff and pupils receive effective, efficient and reliable IT support. Your initial deployment will be at St Anne's RC Voluntary Academy (Stockport Cluster). Over time, you will also provide on-site support to neighbouring primary schools within the Catholic Academy Trust (CAT) on a rota basis. This IT apprenticeship offers exposure to a wide range of technologies, including Microsoft 365, Windows 11, Chrome OS, and school service desk systems. As an IT Cluster Apprentice, you will work closely with the Head of IT, IT Operations Manager, Cluster IT Manager, School Business Managers, and School IT Leads. Responsibilities:

• Supporting the day-to-day implementation of IT services across CAT schools
• Assisting with desktop administration, including Microsoft and Windows environments
• Helping manage the school IT service desk
• Providing on-site support across multiple schools within the Trust
• Working collaboratively to support the Emmaus CAT IT strategy
• Delivering excellent customer service to staff and pupils
• Maintaining confidentiality and professionalism at all times
  
  Experience & knowledge:
• Experience with Windows & 11, Chrome OS
• Confident using Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive)
• Understanding of basic IT troubleshooting
• Customer-focused approach
• Awareness of DfE Digital & Technology Standards (desirable)
Skills & attributes:
• Adaptable and flexible across multiple school sites
• Integrity, professionalism and alignment with Emmaus CAT values
• Ability to work collaboratively and discreetly
• Commitment to the Trust community
• Full UK driving licence
• Enhanced DBS clearance, 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

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