IT Asset Manager

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Do you have excellent problem-solving skills, a keen eye for detail, and experience of working with complex data sets?

Digital Workspaces provides technical infrastructure, used directly by Department for Work and Pensions (DWP) colleagues and citizens, and by other Digital services. It does this through seven main Product areas, one of which is Workplace Computing.

The Workplace Computing team own a complex set of infrastructure Products. We are responsible for providing, building, deploying, tracking, managing, and disposing of laptops, peripherals, and printers for approximately 125k Civil Servants, OGDs, contractors, and suppliers. The volume and complexity of that operation is significant, relying heavily on a mix of in-house expertise and an extensive supply chain.

This is an excellent opportunity to be part of the Workplace Computing IT Asset Management Team (ITAM), responsible for circa 125k devices throughout their lifecycle. You'll play a key role in ensuring IT assets are accurately recorded, tracked, and managed via the ITAM Lifecycle, from acquisition through to disposal, helping DWP maintain a reliable and effective technology service for colleagues across the organisation.

Through effective management of asset data and processes, you will help ensure DWP colleagues have the technology they need to deliver vital services to the public across the network.

As an IT Asset Manager, you will develop and implement IT Hardware Asset Management plans and procedures.

This will entail agreeing the scope of plans and procedures with stakeholders and ensuring that changes to plans and procedures are properly assessed for impact and communicated.

You will identify, track, control, audit, and report on IT Hardware Assets and associated data in accordance with the defined plans, procedures, and schedules.

You will produce management reporting on areas of non-compliance.

You will monitor Hardware Asset Management (HAM) procedures to ensure that they are fit for purpose and evaluate existing IT Asset Management systems, instigating improvement actions as required.

You will work closely with a range of stakeholders, including Digital colleagues, suppliers and operational teams, using data and insight to support decision-making, improve processes and ensure DWP's technology assets are effectively managed, controlled and compliant throughout their lifecycle.

You will assure and maintain tools in support of Hardware Asset Management processes and report on the status of IT asset management processes and data. This will include providing management information on process effectiveness.

Please note: While not essential and you will not be assessed against this, it would be desirable for you to hold a foundation ITIL certification. There will be an opportunity for you to achieve this qualification while in the role, if successful.