IT Apprenticeship

Introduction

We are looking for a motivated and enthusiastic IT Support Apprentice to join our busy IT team. This is an exciting opportunity for someone with a passion for technology who is eager to develop practical skills while working towards a recognised IT qualification.

About the Employer

Medica Packaging Limited is the UK's largest independent packaging converter specialising in the pharmaceutical and healthcare sectors. With over 30 years of expertise, we design and manufacture high-quality printed cartons, patient information leaflets and bespoke packaging solutions for many of the world's leading healthcare brands. Operating from our state-of-the-art facilities in Crewe, we combine innovation, advanced manufacturing technology and exceptional customer service to deliver products that meet the highest industry standards.

What You'll Do

•  Provide 1st Line IT support.
• Manage Freshdesk tickets.
• Log and prioritise incidents.
• Carry out password resets and unlock user accounts.
• Set up user devices.
• Support office users and production/shop floor staff.
• Carry out daily server health checks.
• Investigate alerts.
• Carry out network checks.
• Troubleshoot device, printer, network and user issues.
• Support the Windows 11 rollout.
• Identify outdated PCs for replacement.

Training Outcome

This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Logical
• Team working

Qualifications

• Essential - GCSE - English - 5
• Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8:15am – 4:30pm – Monday – Friday.

Expected Duration: 1 Year 3 Months

Training Provider: BALTIC TRAINING SERVICES LIMITED