IT Apprentice

Introduction

This is a great first step into a career in IT. As an IT Apprentice, you'll be the friendly first point of contact for colleagues across JSM, helping keep our laptops, software, networks and phones running so everyone can do their job. You'll learn on the job alongside our IT team while working towards your Level 3 qualification.

About the Employer

JSM Group brings together three connected businesses – Power, Digital Infrastructure and Advisory – to design, build and connect the infrastructure the country relies on, from concept to connection. As part of our continued growth, we’re on the lookout for an IT Apprentice.

An apprenticeship with us means real responsibility from day one, a nationally recognised qualification, and the support of experienced colleagues who want you to succeed.

Our values shape how we work: we are Personal (human, caring and accountable), Brilliant (better together), Driven (determined and always improving) and known for Sound Judgment (making intelligent, well-reasoned decisions).

What You'll Do

• Provide first-line IT support to colleagues in person, by phone, email and our ticketing system – logging, prioritising and tracking requests
• Diagnose and fix routine hardware, software and connectivity problems, and escalate anything more complex
• Set up, configure and hand over laptops, desktops, mobiles, printers and other equipment for new starters and projects
• Help manage user accounts, access and password resets under supervision, following our security policies
• Support our networks, Wi-Fi and cabling across offices and sites, and help roll out upgrades and new systems
• Keep the IT asset register and support documentation accurate and up to date
• Apply data-security and acceptable-use policies, helping keep JSM's systems safe and compliant
• Work safely at all times and follow health & safety appropriate to the task, including when working on different sites
• Complete your apprenticeship coursework and build your technical knowledge with our support

Training Outcome

• After successfully completing the apprenticeship there is the possibility to progress onto the Level 4 Network Engineer apprenticeship and secure a role within the organisation

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - 4 / C or above
• Essential - GCSE - Maths - 4 / C or above

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 8.00am - 5.00pm with one hour Lunch )

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: NEWHAM COLLEGE OF FURTHER EDUCATION