IT Apprentice

Introduction

PURPOSE OF THE ROLE:To develop skills and knowledge while providing technical support to end-users across various sites, including Keighley, Romania, Mexico, and India, under the supervision of experienced team members.

About the Employer

TECONNEX LIMITED is a technology company that provides IT solutions and services to businesses. We are committed to delivering high-quality support, innovation and excellent customer service while helping apprentices develop valuable technical skills and gain hands-on industry experience.

What You'll Do

Key responsibilities will include:

• Taking ownership of tasks and ensuring they are completed to a high standard
• Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
• Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
• Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers
• Performing routine IT maintenance tasks, including software updates and antivirus scans
• Participating in IT projects, such as system upgrades and deployments
• Collaborating with the IT team to learn and implement IT policies and best practices
• Documenting IT processes and configurations to support knowledge sharing
• Liaising with external vendors and service providers as part of the procurement and support process

Training Outcome

• The role offers long-term security and the opportunity to progress into a permanent position

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - 3 additional subjects (excluding English & Maths) - A*-C/ 9-4
• Essential - GCSE - English - A*-C/ 9-4
• Essential - GCSE - Maths - A*-C/ 9-4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 8:15am to 5:00pm Monday to Thursday. 8:15am to 3:00pm on Friday Lunch is 12:00 to 12:45

Expected Duration: 1 Year 6 Months

Training Provider: VELOCITY 1ST LIMITED