IT Apprentice

Introduction

This is an incredible opportunity to join a rapidly growing business and develop an exciting career in IT. This company is a small, friendly team who live and breathe exceptional customer service, all with a great sense of humour.

Working on the helpdesk, you’ll learn how to handle support requests from clients.

About the Employer

Working with this company, you can look forward to working in a down-to-earth team where fun at work is as important as delighting their customers with the expert service they provide.

What You'll Do

Do you love IT and Tech? Would you like to work with a friendly team, learning from specialists? We provide Managed IT Services to small to medium sized businesses based primarily throughout the South West. The team are growing and they are looking for an apprentice to assist in the provision of IT support services customers and to liaise with other members of the team. This is a really exciting opportunity to develop your IT skills and learn from a team of true experts.

Responsibilities

Working in a supportive team, you’ll be providing support via telephone, remote support tools and at customer premises primarily supporting Microsoft Windows based networks, systems, desktop and cloud applications. You’ll also have the opportunity to be involved in the planning and execution of larger project work, including server installation / upgrades, office relocations, new office set up etc.

There is also an opportunity to learn and be involved in entire business, assisting with improving the office function, identifying and developing business opportunities, quoting new business and analysing the progress of the business.

You will learn:

• Respond to phone and email support and customer requests in a timely fashion
• Attempt to resolve support requests and issues before escalating
• Check customer Backups daily, resolving and monitoring on-going issues and liaising with support
• Check daily customer Anti-Virus software status and escalate accordingly
• Assist in arranging support diary and liaise with customers to arrange convenient appointments
• Document important customer information and procedures
• Provide accurate notes of work carried out and enter time and equipment costs for billing purposes in helpdesk system
• Maintain all information on the customer database
• Forward quotes and recommendations to customers as required
• Assist in the purchase software or hardware as required
• Assist with large projects – i.e. office moves, server installations
• Delivery and setup of equipment at customer sites
• Developing opportunities with current customer base
• Other duties as needed or required

Candidates must be able to reliably commute on a day-to-day basis.

Training Outcome

As a growing, people first organisation, we are dedicated to investing in their staff with opportunities to expand into all areas of the business, from IT Support to Technical Sales to IT Account Management. Based on your skills and focus, you will have the opportunity to grow with the company with ongoing training and exposure to new technology, scenarios and workload.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - C/4
• Essential - GCSE - Maths - C/4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, times to be confirmed.

Expected Duration: 1 Year 6 Months

Training Provider: PROFESSIONAL APPRENTICESHIPS LTD