+ Logging IT support tickets and taking incoming support calls.
+ Setting up new devices and building computers from scratch.
+ Learning and working with PC hardware and software.
+ Diagnosing and repairing PC faults in our on-site workshop.
+ Remotely accessing customer computers to resolve IT issues.
+ Troubleshooting and resolving IT issues at our office for visiting clients.
+ Managing and updating the IT support calendar.
+ Assisting senior IT staff with project-based work and deployments.

We are seeking a motivated and enthusiastic IT Apprentice to join our team. This role is ideal for someone looking to kick-start their career in IT, gain hands-on experience, and grow within a supportive environment. The successful candidate will work alongside our experienced IT team and be involved in a variety of day-to-day support and technical tasks., + Some practical experience or a passion for IT (e.g., building computers or fixing tech issues at home) would be advantageous but not essential.
+ Good communication skills and ability to work independently and in a team environment., + 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
+ GCSE Maths and English (or equivalents) at grades 3+ (D or above).
+ Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

PCW Solutions are a managed IT support company with offices in London, Watford and Manchester. We specialise in end-to-end services to fully support your business needs.

With 15 years of IT sector experience, we know how to provide the best ongoing support solutions for each and every client. So whether you're looking for IT support in London, Watford, Manchester or beyond, we've got you covered., Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

+ On-the-job training and mentoring from senior IT professionals.
+ Opportunity to work on live projects and gain real-world experience.
+ Friendly and supportive team environment.
+ Annual salary review with potential for yearly increases based on performance and development.