IT Apprentice
Epsom College, Epsom Downs, Surrey
IT Apprentice
Salary not available. View on company website.
Epsom College, Epsom Downs, Surrey
- Full time
- U
- Onsite working
- Apprenticeship programme
Posted 2 weeks ago, 22 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 783a87ea90564981b7e23d6ef1e4116e
Full Job Description
As first point of contact for IT Support responsible for providing a broad range of technical support and trouble shooting assitance for staff and pupils via email or face-to-face.
Main Duties
· To provide tier 1 technical support to the College's users.
· Meeting and greeting walk-in visitors to the IT helpdesk and providing support as needed, along with attending classrooms and offices to resolve issues.
· Responding to tickets assigned by the Lead Technician within agreed SLAs.
· To operate, install, update and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
· To work in compliance with the College and GDRP policies and maintaining confidential information.
· To support the design, installation and configuration of software and hardware across the
College network.
· Ensuring the IT helpdesk has stock of day-to-day items and the office remains clean and clear.
· To support & perform routine maintenance of computer/network systems to ensure efficient operations.
· To support diagnostic tests to identify and resolve faults.
· To support & carry out hardware repairs of IT devices including mobile devices.
· To train users on new systems by performing technical demonstrations to acquaint them with operational procedures.
· To accurately record, update and document requests using the IT service desk system.
· To support major IT issues or upgrades which are not possible to perform during normal working hours.
· To act as a technical advocate within the College; promoting thoughts and ideas that contribute towards a more efficient and productive migration and implementation of new IT systems.
· To be part of the out of hours IT support Service On Call Rota on a rotational basis
Epsom College is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment
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