IT 1st Line Support Engineer

The role will involve responding to support requests through the IT Helpdesk (Zendesk), assisting with IT applications and equipment, supporting Microsoft 365 and other cloud-based systems, and following established IT processes and procedures. The successful candidate will have the opportunity to develop their technical knowledge and gain valuable hands-on experience within a busy IT environment. We are looking for someone who is enthusiastic about technology, keen to learn and develop, and enjoys helping others. A proactive, organised and customer-focused approach is essential. Role Accountabilities:

• Maintain a 99% Service Level Agreement (SLA).
• Ensure the Joiners, Changers, and Leaver's processes are followed correctly.
• Provide end-user support regarding IT applications.
• Support the administration of cloud-based applications, including Microsoft 365.
• Set up and support IT equipment, including mobile phones, PCs/laptops, routers/switches, printers and scanners.
• Support scheduled IT processes, including system backups.
• Maintain hardware stock levels and keep IT areas tidy, including the stock cupboard, IT room and desks.
• Ensure that all IT hardware/equipment is switched on and in working order each morning in our London office.
  
  This is an entry-level opportunity for someone with a background in Computer Science, IT or a related subject who is looking to start their career in IT. No previous Service Desk experience is required, as full training and support will be provided.
  
  The role will provide IT 1st Line Support to Aventum Group and its associated entities, helping colleagues resolve day-to-day technical queries and ensuring IT services and equipment operate effectively across the business.