IT 1st Line Support Engineer
Aventum Group, Tower, City and County of the City of London
IT 1st Line Support Engineer
Salary not available. View on company website.
Aventum Group, Tower, City and County of the City of London
- Full time
- Permanent
- Onsite working
Posted today, 17 Aug | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 71dbbe59d34240318901eb67d23514c0
Location ref: Tower, City and County of the City of London
Full Job Description
The 1st Line IT Engineer is a key member of the IT Services team, providing front-line technical support to colleagues across the wider group.
We are looking for someone who is passionate about technology, enjoys solving problems, and is eager to develop their career in IT. You'll work closely with employees at all levels of the business, becoming a trusted point of contact for technical support and playing an important role in ensuring colleagues can work effectively and efficiently.
You will provide support across all areas of IT, from user account administration and Microsoft 365 support to hardware troubleshooting, device setup, and day-to-day operational support. Working on-site will give you valuable exposure to a wide variety of technical challenges, enabling you to build practical experience that will support your professional growth and progression.
Support requests are managed through our Helpdesk platform (Zendesk), and you will be responsible for resolving tickets in line with agreed SLAs, delivering a high standard of customer service and maintaining a positive user experience.