Investigations & Malpractice Manager

We are looking for an Investigations & Malpractice Manager to provide operational and investigative support to major investigations into potential malpractice, ensuring fair outcomes for test takers and strengthening global security practices. This role also involves extensive collaboration with IELTS partners to foster strong, effective cross-functional relationships and ensure cohesive, organisation-wide security maturity We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role This role bridges strategic oversight from the Investigations & Malpractice Lead with hands-on execution and adherence of standards provides expert guidance on complex cases, drives improvements to prevent future issues, and contributes to the development of policies and standards that safeguard test quality worldwide. Additional responsibilities and accountabilities include:

• Support investigative strategy and contribute to global security policy and improvements.
• Support the management of high-priority malpractice and security investigations.
• Support post-incident reviews and root cause analysis to identify systemic issues or vulnerabilities.
• Recommend corrective actions, policy updates or enhancements to reduce future risk and strengthen integrity.
• Assist IELTS in engagements with regulators, responding to enquiries and ensuring compliance with all relevant security-related regulatory requirements.
This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.


• Experience in investigative methodologies and malpractice patterns.
• Knowledge of relevant regulatory frameworks (e.g., Ofqual security conditions)
• Experience of IELTS operations and global test integrity and security risks
• Ability to lead complex or sensitive cases and conduct root cause analysis.
• Experience producing high-level reports and insights for senior audiences.
• Leadership skills, including line management or team oversight.
• Excellent analytical thinking, communication, and problem-solving capabilities.
If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:
• Experience in high stakes testing security or similar investigative fields
• Qualifications in investigations or security risk management or regulatory liaison
• Background in procedural reviews, continuous improvement in security contexts
• Familiarity with case management systems or reporting tools
We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 3^rd July. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 14^th July. If you are shortlisted and progressed through the stages, you can expect:
• 1^st round virtual interview via MS teams.
• 2^nd round in-person interview at our offices in Cambridge
If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes