Internal Sales Support Coordinator Apprentice - Level 2

Introduction

Elevate FM are looking for an outgoing, enthusiastic and driven individual to join their team as part of a key role within the customer service and sales team.

About the Employer

At Elevate FM Ltd, we provide nationwide commercial facilities management and property maintenancesolutions, helping businesses keep their buildings safe, compliant and operational. Our mission issimple:
to make our customers' lives easier
.
Our success is built on our core values of
Integrity, Commitment, Authenticity and Nurture
, andwe're looking for someone who shares these values and is eager to learn while supporting a busy salesteam.

What You'll Do

Sales Team support

• Provide day-to-day administrative support to the Regional Account Managers
• Monitor shared inboxes and calendars, responding to customer enquiries on behalf of the sales team where appropriate.
• Manage appointments, follow-ups and reminders to ensure customer commitments are met
• Prepare meeting notes and assist with sales administration
• Ensure CRM records and customer information remain accurate and up to date

Customer Relationship Management

• Act as a first point of contact for customers when their Regional
• Account Manager is unavailable
• Build and maintain positive relationships with customers through regular communication
• Handle routine customer enquiries professionally and efficiently.
• Escalate technical or commercial matters to the relevant Account Manager when required
• Proactively follow up outstanding quotations and customer requests.

Quotation & Administration

• Learn how to prepare low-value and straightforward quotations using company pricing guidelines
• Liaise with the Operations Team to obtain pricing and service information where required
• Assist in preparing larger quotations and proposals for Account Managers
• Track quotation status and ensure timely follow-up
• Raise customer documentation and maintain organised electronic records

Customer Service

• Ensure all customer enquiries receive a prompt and professional response
• Help resolve minor customer issues quickly while maintaining excellent service standards
• Support customer onboarding and contract administration
• Gather customer feedback and identify opportunities to improve service

Team Collaboration

• Work closely with Sales, Operations and Finance to ensure smooth customer service delivery
• Share information effectively across departments
• Support company events, marketing initiatives and customer engagement activities where required
• Key Performance Indicators (KPIs)
• Respond to customer enquiries within agreed service levels
• Produce accurate quotations within agreed timescales
• Maintain high levels of CRM accuracy
• Achieve excellent customer satisfaction through responsive communication
• Ensure effective diary and inbox management for assigned Account Managers
• Support the achievement of departmental sales and customer retention objectives
• Complete apprenticeship coursework and training requirements to a high standard

Training Outcome

• Potential full-time position within the company

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Initiative
• Confident Telephone Manner
• Positive and self-motivated

Qualifications

• Essential - GCSE - maths & English - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday – Friday 09:00 – 15:30.

Expected Duration: 1 Year 1 Month

Training Provider: JUNIPER TRAINING LIMITED