Internal Sales & Customer Service Representative

We're looking for a proactive and customer-focused Internal Sales & Customer Service Representative to join our team. This role is central to our operations, supporting customers, processing orders, and delivering outstanding service across multiple channels., Sales & Quotations

• Process sales orders accurately and efficiently
• Handle product and pricing enquiries
• Prepare quotations and complete take-offs from customer plans
• Arrange samples, brochures, and POS materials
• Liaise with the Area Sales Manager (ASM) team to provide support
Customer Service
• Manage incoming calls and emails from merchants, installers, architects, and the public
• Provide product, pricing, and technical information
• Resolve customer queries, complaints, and issues professionally and promptly
• Maintain a high standard of customer satisfaction at all times
  
  Previous experience in a customer-facing or sales support role
• Confident and professional telephone manner
• Strong communication and interpersonal skills
• Highly organised, self-motivated, and results-driven
• Able to work effectively both independently and as part of a team
  
  With over 70 years of heritage, we've grown from humble beginnings into one of the UK's largest independent timber importers and processors. Despite our scale, we remain a family business at heart-valuing our people, fostering strong relationships, and delivering exceptional service.
Operating from our impressive 90-acre site in North Lincolnshire, we manage over 80,000m³ of timber on-site and process more than 300,000m³ annually, including timber, MDF, and composite decking products. Our success is built on quality, reliability, and most importantly-our people.

Full-time - 37.5 hours per week (Monday to Friday, 8:30am - 5:00pm) Salary: Competitive (TBC)