INTERNAL ONLY - Receptionist - Part time

INTERNAL ONLY - this position is being offered for internal applicants only at this time. For any colleague who has been confirmed at risk of redundancy, please see the instructions below. Are you an experienced Receptionist with a customer focused approach? Then we could have just the role for you. We have an exciting opportunity to join our professional and welcoming team. Join us to work in partnership with the NHS, delivering scheduled treatments to private and NHS patients. It's a chance to be part of an agile and innovative healthcare company that's determined to help our partners introduce new ideas and new ways of working, and it's an opportunity to pursue a rewarding career as a key member of a caring team. This is a full time position working 37.5 hour a week. You will work 8 hour shifts between 6am - 8pm and from Monday to Sunday - Due to this the shifts work will be on a rota system so these shifts will vary week on week. Any weekend shifts will be deemed unsociable hours and there will have an increase in the hourly rate should you work them. For applicants who wish to apply for this position and who are confirmed as at risk of redundancy, we ask that you email to make them aware of your application and at risk status, to ensure your application is prioritised for consideration. To see what its like working for the Practice Plus Group, please see the video of testimonials below What you'll be doing As a Receptionist at Practice Plus Group Shepton Mallet you will provide a comprehensive receptionist service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient centred approach of the team. Above all, you have a natural ability to help make the lives of others more fulfilling and want to work in an environment where the work can be hard, but also fun and rewarding.

• Providing an efficient and effective reception service to patients, staff and visitors. To meet and greet all arrivals in a professional and customer/patient centred approach in line with the customer service standards of Practice Plus Group.
• You will answer telephone calls from patients, GP surgeries and other hospital staff on all aspects relating to booking appointments. To distribute calls and messages, using a PBX/ switchboard.
• You will also provide advice in all matters relating to patient's appointments, both by telephone and face to face.
• You will process and manage referrals in order to meet the requirements of Practice Plus Group performance objectives
• Booking outpatient sessions within strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic lists
• You will also be responsible for booking patient transport as requested, to call taxis for patients or visitors. To occasionally arrange return transport for visiting Consultants
  
  You will be experienced in dealing with the public, both in person and over the phone, with excellent communication and interpersonal skills as well as the ability to manage difficult situations in a calm manner.
Your previous experience of working in a reception role in a healthcare or service sector will be invaluable but just as important is your ability to work as part of a multidisciplinary team, work flexibly and prioritise your own workload when under pressure. You will have:
• Excellent communication and interpersonal skills
• The ability to stay calm in difficult circumstances.
• Comfortable working using your initiative, follow instructions and prioritise a busy workload
• Strong communication skills (Written and Phone)
• Substantial reception experience in Healthcare or service sector
  
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Blue Light Card, Boundless card and Costco membership eligibility Award winning ED&I programme Training & Development Tailored CPD training delivered via our bespoke Learning Management System. Extensive training courses accessible via Practice Plus Group Skills Academy. Great development and career progression opportunities. At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated 'outstanding' by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care. Practice Plus Group