Internal IT & Infrastructure Lead

We're looking for someone who combines strong technical expertise with the confidence to lead internal IT, set direction and drive improvements across The HBP Group.

This is a hands on role with the autonomy to solve problems, shape improvements and make a visible difference. You'll support our colleagues across the Group, keeping our infrastructure, systems and business applications secure, reliable and working effectively.

From Microsoft 365 and networking to supplier relationships and technology projects, you'll enjoy plenty of variety. You'll also look beyond the immediate fix, tackling recurring issues, improving processes and helping us get more from our technology.

What You'll Be Doing

- Owning the daily operation and improvement of our internal IT infrastructure and business systems

- Leading the delivery and improvement of internal IT support

- Administering Microsoft 365, cloud services, networks and security controls

- Managing technology assets, software licensing and supplier relationships

- Identifying opportunities to improve service, automate tasks and reduce unnecessary costs

- Delivering infrastructure upgrades, security improvements and other technology projects

Your Technical Expertise

You'll have practical experience supporting and managing:

- Microsoft 365, including Exchange Online, SharePoint and Teams

- Windows Server and infrastructure environments

- Networking, including switches, firewalls, WiFi and VPNs

- Endpoint management, access controls and security technologies

- Business applications, software subscriptions and licensing

Experience leading an internal IT function, technical service or significant improvement programme, with clear ownership of delivery and results.

- Setting internal IT priorities and shaping a technology roadmap that supports the Group's needs

- Confidence taking ownership and balancing daily support with improvement projects

- Experience working with technology suppliers and service providers

- The ability to assess service performance, identify recurring issues and deliver measurable improvements.

- Clear communication and a helpful, approachable manner

- Commercial awareness and an eye for making technology work more effectively

Desirable Experience

These would be useful, but aren't essential:

- Experience working within an MSP

- Microsoft Azure, Entra ID and Intune

- Cyber Essentials Plus or ISO 27001 exposure

- Tools such as WatchGuard, Zscaler, NinjaOne, AvePoint or Hudu

- Automation, service reporting or IT process improvements

- Microsoft, ITIL or relevant cybersecurity certifications