Internal Account Support

We are seeking a proactive Internal Account Support to join our team, dedicated to providing first-class service to our customers. This role involves managing customer accounts, processing orders, and ensuring timely delivery of products by coordinating stock movements. The ideal candidate will thrive in a dynamic environment and have a strong focus on customer satisfaction. Day-to-Day of the Role:

• Engage in both outbound and inbound communications with customers via telephone calls and emails.
• Manage and process customer orders ensuring all orders are fulfilled within the correct timeframe.
• Coordinate the allocation and movement of stock to maintain an excellent 'on time in full' delivery record.
• Work closely with SMEs to support product knowledge and issue resolution.
• Manage the Cruise inbox, ensuring all queries are resolved within the agreed timeframe.
• Navigate the company's ERP, CRM, and data management software to manage orders accurately from receipt to processing.
• Coordinate with the purchasing and order fulfilment team to manage goods in.
• Plan and book transport to 3PL locations, understanding vehicle sizes and limitations.
• Prepare necessary paperwork, understanding both internal processes and export requirements.
  
  Strong knowledge of customer base, order fulfilment processes, and the cruise industry.
• Professional telephone manner and ability to quickly understand customer requirements.
• Proficiency in using ERP, CRM, and data management software.
• Excellent skills in Excel and Smartsheet.
• Ability to compose professional emails and manage multiple tasks efficiently.
• Basic Microsoft Word skills for preparing paperwork.
Personal Attributes:
• Adaptability to the dynamic nature of the cruise industry.
• Cultural sensitivity to effectively communicate with diverse customers.
• Proactive approach to anticipate customer needs and address potential issues.
• Resilience in handling setbacks and maintaining composure under pressure.
• Meticulous attention to detail to ensure accuracy in all tasks.
• Empathy towards customers' unique challenges and pressures.
• Strong team player with a collaborative spirit.
• Customer-centric mindset with a passion for delivering exceptional service.
• Excellent communication skills, both verbal and written.
• Genuine interest and enthusiasm for the cruise industry.
To apply for the Internal Account Support position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.