Internal Account Manager - Central Government

We are now very excited to grow that team further by hiring a new Internal Account Manager to support one of our Account Directors focusing on Central Government customers. What will you be doing?

• Act as the day-to-day contact for assigned accounts, handling administrative tasks and responding to inbound requests.
• Support the Account Directors by managing quotes, RFIs/RFPs, and coordinating input from bids, overlay, and technical teams.
• Build and maintain strong relationships with customer IT teams to establish trust and ensure high levels of customer satisfaction.
• Identify and qualify new opportunities through regular client engagement and proactive communication.
• Assist with the preparation of proposals, demos, and proofs of concept.
• Ensure effective collaboration with internal teams and the Account Directors to deliver a consistent and professional service.
• Delegate or escalate client requests as appropriate to maintain smooth account operations.
  
  The right person for this role will already have experience in a similar sales support/administrative role, preferably with an understanding of the IT sector.
Key Skills:
• Previous experience in an administrative, sales support, or account coordination role (preferably within IT or the Public Sector).
• Strong organisational skills with excellent attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Confident communicator with strong written and verbal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Comfortable working collaboratively across teams and supporting senior colleagues.
• Proactive mindset with a willingness to take ownership and follow tasks through to completion.
• Customer-focused approach with the ability to build positive relationships.
• Technical ability to prepare demonstrations using data and dashboards and customise reports where required for 'High impact'
• BONUS - Understanding of Public Sector IT strategies, frameworks, and procurement processes.
Practical stuff Where is the role based? Primary location is our HQ in Pocklington (YO42) with a minimum expectations of 2 days p/w in the office

At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider and that means we recognise that it's our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.