Interim Housing Systems Support Analyst
Insight, Slough
Interim Housing Systems Support Analyst
Salary not available. View on company website.
Insight, Slough
- Full time
- Contract
- Onsite working
Posted 1 week ago, 11 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 470acc30bfbe4b599131c2e04f9a9460
Location ref: Slough
Full Job Description
- Maintain the day-to-day operation of key housing systems.
- Manage incidents and system changes.
- Support upgrades and ensure services remain secure, resilient and fit for purpose.
- Work with business stakeholders to identify opportunities for improvement.
- Support transformation initiatives.
- Ensure applications continue to meet the evolving needs of the organisation.
- Deliver stable, secure and reliable Housing Application services.
- Support the successful delivery of planned system upgrades and enhancements.
- Improve service performance and user satisfaction.
- Strengthen governance, documentation and support processes.
- Support ongoing transformation and continuous improvement across Housing Services. Technologies:
- Cloud
- ICT
- Support
- ITIL
- ITSM, We are a Digital & Technology team offering a fixed-term or temporary assignment lasting 3 to 12 months. This role focuses on supporting and enhancing our Housing Applications estate, including the NEC Integrated Housing Management System. You will work closely with Housing Services, our Digital & Technology colleagues and third-party suppliers to deliver high-quality application support, improve service stability and performance, and help drive continuous improvement across our organisation.
Strong background in ICT, Digital Services or Technology Operations. - Experience supporting NEC Housing applications, ideally the NEC Integrated Housing Management System.
- Good understanding of IT Service Management (ITSM), including Incident, Problem, Change and Release Management.
- Experience managing suppliers and third-party service providers.
- Strong analytical and troubleshooting skills with a proactive approach to problem solving.
- Experience supporting business change, system upgrades and service improvements.
- Knowledge of data governance, reporting and information management.
- Understanding of disaster recovery and business continuity principles.
- Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
- ITIL Foundation or higher.
- Project or Programme Management qualification.
- Relevant technical or application certifications.
- Experience in Local Government, Housing, Public Sector or Social Housing.
- Knowledge of Housing Management processes and statutory requirements.
- ITIL certification.
- Project Management methodologies such as PRINCE2, Agile or MSP.
- Experience with cloud-based applications and SaaS environments.
- Membership of a professional body such as BCS.
Direct job link
https://www.jobs24.co.uk/job/interim-housing-systems-support-analyst-127101596