Intensive Support Team Operational Manager

We are excited to recruit an experienced and dynamic Operational Manager to lead the Intensive Support Team IST within Health & Adult Services. The IST has been developed to provide specialist, responsive support to individuals with a high level of need, who are experiencing multiple disadvantage and co-occurring wellbeing needs. The cohort is identified through presenting need rather than diagnosis, ensuring a flexible and person-centred approach to support. About the Intensive Support Team IST The Intensive Support Team IST is a countywide innovative service within North Yorkshire Councils Health & Adult Services, created to provide targeted, specialist support to adults with the most complex and high-level needs. The team operates using a combination of:

• An assertive outreach model, engaging individuals who may struggle to access or sustain support;
• Trauma Informed Practice, recognising the impact of past experiences on current needs;
• The MEAM Making Every Adult Matter approach, supporting coordinated, multi-agency responses for people facing overlapping challenges.
The IST provides both:
• Short-term intensive interventions to stabilise situations and support individuals to return to other Adult Social Care teams;
• Longer-term support for those with ongoing multiple disadvantage, including homelessness, substance use, mental ill health, domestic abuse, offending., The team brings together a highly skilled, resilient workforce with expertise in:
• Crisis intervention;
• Relational and strengths-based social work;
• Psychosocial approaches;
• Enhanced multi-agency safety planning;
• Navigating complex health and social care systems.
  
  We are looking for a resilient and inspiring leader with a strong commitment to improving outcomes for individuals experiencing multiple disadvantage., Experience within adult social care or a related field, including complex case management;
• Strong knowledge of relevant legislation - Care Act 2014, Mental Capacity Act, safeguarding frameworks;
• Experience working with individuals facing multiple disadvantage and co-occurring needs;
• A strong understanding of:
1. Trauma Informed Practice 2. Psychosocial theory 3. Health systems and pathways
• Excellent partnership-working and communication skills
• The ability to manage challenging situations, confidently challenge where appropriate, and influence outcomes
• High levels of resilience, adaptability, and the ability to thrive in a fast-paced, evolving service
• A relevant professional qualification in Social Work or health qualification is essential.
  
  We are the region's largest employer with a workforce exceeding 15,000 people. Our employees cover a diverse mixture of roles such as: legal, teaching, social work and engineering, and we can offer you the opportunity to develop your career. From children's social care to highways, our services are regarded as among the best nationally. We are a loyal and committed workforce who are resilient, innovative and stay ahead of the curve.
We look for innovative individuals who will help us realise our ambition of ensuring that all residents of North Yorkshire have access to live happier, healthier and more independent lives. North Yorkshire is a thriving county which adapts to a changing world and remains a special place to live and work. North Yorkshire's natural beauty is captured in its three areas of Outstanding Natural Beauty, National Nature Reserves, stunning coastlines, scenic rural villages, vibrant cities and market towns. North Yorkshire really is a beautiful, thriving and special place to live and work, rich in heritage and culture.