Connells Group have a great opportunity for a customer service professional to join their busy Rent & Legal Insurance team in Leighton Buzzard. Our Insurance Administrators proactively manage rental insurance claims on behalf of our Landlords using the Connells Group Lettings service. Their aim is to provide a service that surpasses all customer expectations. You will be responsible for:

• Liaising with our third party insurer and solicitor as necessary to initiate and manage ongoing claims.
• Communicating claims updates to the customer and collaborating with them to reach informed decisions on the necessary course of action.
• Handling incoming queries via phone and email from internal and external stakeholders.
• Loading new policies and checking their eligibility.
• Ensuring all claim payments are correctly identified and allocated to the customer.
• Preparing fortnightly policy listings.
• To maximise the collection of unpaid rent arrears and policy premiums through communicating with the debtor via telephone, e-mail and SMS.
• Ad hoc duties as required by line manager.
  
  Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Strong systems experience, a good working knowledge of Excel would be a distinct advantage
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• A background in working with insurance and/or customer service is an advantage but not necessary. Training will be provided on the job.
• GCSE Maths & English Grade 3 or above is desirable