Insight Manager, Analytics

As an Insight Manager, Analytics, you will be allocated to a part of the business and be responsible for maximising value from your projects in the Contact Centre area (including those of your direct reports where applicable). You will accomplish that through the application of your technical expertise, appropriate analytical techniques, effective stakeholder management, clear storytelling, recommendations and timely delivery. This is a specialist, hands-on role and you will be expected to lead several significant analytical projects in your business area., Our team currently works from the office minimum once a week to connect and on a more ad-hoc basis to attend key meetings, but again the frequency is dependent on the business needs., You will be proactive and work effectively with stakeholders to improve business decision making using analytical techniques. You will be responsible for delivery of projects, managing stakeholders and team members as required. Day to day you will:

• Engage stakeholders to maximise value and improve decision making through your own and your team's projects
• Be responsible for the timely delivery, impact and quality of your team's output
• Proactively identify opportunities and champion the use of analytics in your stakeholder area
• Lead multi-stream projects, managing stakeholders and delivering recommendations
• Have a good understanding of your stakeholders' commercial strategies and goals
• Develop good relationships with stakeholders and become an extension of their team
• Triangulate recommendations with other sources e.g. Research and Insight
• Manipulate, analyse, build models and draw conclusions from large data sets to impact decision making
• Support your team to define the right methodologies for projects
• Ensure your own and your team's output is clear and impactful e.g. visualisations, slides, presentations
• Use visualisation tools to automate and increase efficiency
• Promote a self-serve culture across your stakeholder area
• Be an active contributor to the DI&A team and the analytics Profession
• Understand and engage other parts of DI&A as necessary
• Ensure that all work complies with the General Data Protection Regulation (GDPR) and adhere to all Partnership risk management and data privacy and security policies.
• Invest in your personal and professional development utilising the opportunities available to you.
• Demonstrate a flexible approach to working, joining projects as needed and/or supporting colleagues to secure the success of those projects.
• Actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business., Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.
Faith & Belief FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.Gender Equality Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.Linkages Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.Pride Our first network that we developed. Designed to support the LGBTQ+ community and their allies.Working Parents Our Working Parents' Network supports and inspires working parents throughout their parenting journey.Care Experience Providing a safe and supportive community for Partners with experience in the care system.Carers Network The network aims to raise awareness and support Partners who are carers, and their allies.Ability Championing workplace disability inclusion by creating a supportive environment and offering peer communities for those with diverse needs.Unity Our BAME Network supports Black, Asian, and Minority Ethnic Partners, celebrate their contributions and create a more inclusive workplace.Faith & Belief FAB (Faith & Belief) is aimed at educating, celebrating and increasing awareness of all faiths and beliefs.Gender Equality Promoting Gender equality, empowering Partners to overcome barriers and be more involved in topics outside of their day job.Linkages Our intergenerational or age network aiming to build awareness of the benefits and opportunities of an intergenerational workforce.Pride Our first network that we developed. Designed to support the LGBTQ+ community and their allies.Working Parents Our Working Parents' Network supports and inspires working parents throughout their parenting journey., Hugh Alexander was a crypto analyst who went on to become the Head of GCHQ and worked closely with Alan Turing.

We are looking for Partners who are motivated to solve business problems, with curious and pragmatic mindsets. In addition, we are looking for analysts who not only have extensive technical knowledge, but who also have the ability to apply those skills in a practical and time sensitive way with great communication.,
• Relevant qualification in a numerate discipline e.g. maths/stats/data science/science or similar
• Significant experience with SQL
• Significant experience with Python / R
• Significant experience in an analytics team applying advanced techniques
• Experience with visualisation software (Tableau / Power BI)
• Experience of driving business value from analytics.
Desirable Skills / Experience you may have
• Experience of managing analysts and building their capability
• Experience of building strong relationships with senior stakeholders
• Experience of influencing decision makers
• Experience of working alongside other Insight teams
• Experience working within Contact Centre analytics.
  
  We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.
We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it., This is where you'll be based, whether that's in a shop, distribution centre or one of our head offices. London Central Office 1 Drummond Gate London, SW1V 2QQ See Commute

Leisure Learning Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses. (Applies to courses which you pay for in advance yourself).PARTNER DISCOUNT 25% off at John Lewis and 20% at Waitrose. We knew you'd like this one! (some exclusions apply). (Partner discount is only available following successful completion of your 90-day Earning Membership period once you have started).Clubs & Societies From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together.HOLIDAY & LEAVE Enjoy a generous holiday provision. Plenty of time for some rest and relaxation. (The amount of holiday you'll get depends on your role and working hours. It increases over time).PENSION & LIFE ASSURANCE Secure your future with our comprehensive pension scheme and life assurance.