Inside Sales Specialist

We are looking for an experienced Inside Sales Specialist to support Richardson RFPD with a strong focus on customer service, sales coordination, and the ongoing support of key accounts. In this role, you will play an important part in ensuring smooth day-to-day sales operations, accurate handling of quotations and orders, and a high standard of service for customers. This opportunity would suit someone with previous inside sales or customer service experience who enjoys working in a dynamic environment and managing multiple priorities with accuracy and professionalism.

WHAT WILL YOU DO:Support Field Sales Engineers with day-to-day sales activities and communicate with customers by phone and email to ensure a high level of service throughout the sales processProcess customer quotations and orders on a daily basis, monitor quote activity, and follow up in a timely manner to support effective sales executionManage open orders and delivery schedules by reviewing back order reports, updating promised ship dates, expediting orders where needed, and keeping customers informed of any changesWork closely with sales colleagues and customers to follow up on quotations, identify customer requirements, and support cross-selling opportunities where appropriateSupport after-sales activities, including returns authorisations, warranty-related matters, and customer issue resolution, ensuring all requests are handled efficiently and professionallyMaintain accurate customer and order information in internal systems and provide administrative support to the wider sales
teamWHO YOU ARE:You have previous experience in inside sales, customer service, sales support, or order processingYou are confident in managing quotations, orders, and customer enquiries with accuracy and attention to detailYou are well organized, able to manage multiple tasks, and comfortable working in a fast-paced environmentYou take a reliable, accountable, and customer-focused approach to your workYou communicate clearly and professionally and build effective working relationships with both customers and internal teamsExperience in the electronics, technology, or distribution industry would be an advantageExperience working with CRM or ERP systems, preferably Oracle, would be a plusWHAT WE OFFER:Full-time, permanent employment contract with a 6-month probation periodCompetitive compensation package including a bonus structureA reliable, trusting, and inclusive work environmentOpportunities for personal and professional developmentA collaborative team culture with flat structures
and open communicationRemote work opportunityWHO WE ARE:
Richardson RFPD, part of Arrow Electronics, is a specialized technology business focused on RF, Wireless, IoT, and Power Technologies. With a long-standing global presence across 35 locations, Richardson RFPD supports customers in designing in advanced electronic components and bringing innovative technologies to market.