Inside Sales Representative

The Inside Sales Representative is responsible for acquiring IT solutions for small and midsize businesses, addressing customer inquiries, and ensuring exceptional service by identifying and resolving pain points with appropriate solutions. This role involves quoting and processing orders, maintaining product knowledge, and utilizing CRM and ERP tools for effective sales management and communication. The Inside Sales Representative must demonstrate strong communication, problem-solving, and organizational skills to retain and grow customer accounts while embodying SHI Corp Sales values. Role Description

• Acquire IT solutions for small and midsize businesses, ensuring an exceptional customer experience.
• Resolve customer inquiries by identifying pain points and offering appropriate IT solutions.
• Quote and process customer orders efficiently using SHI systems and tools.
• Embody SHI Corp Sales values such as integrity and helpfulness in all interactions.
• Stay updated on product knowledge and industry developments through regular training.
• Utilize internal tools like CRM and ERP for effective sales management and communication.
• Collaborate with internal resources to enhance co-selling opportunities.
• Retain and grow existing customer accounts through regular profiling and engagement.
• Attend required sales and product training sessions to enhance skills and knowledge.
• Maintain a comprehensive understanding of SHI's quoting, ordering, and sourcing systems.
  
  Listening: Can recognize underlying messages and non-verbal cues in communication, responding appropriately to both explicit and implicit information.
Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance. Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions. Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively. Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations. Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. Skill Level Requirements
• Proficiency in providing and accepting constructive criticism - Basic
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
  
  Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive - in our offices or yours.


• Business working hours are Monday to Friday, 09:00 to 17:00 with a 30-minute lunch break. However due to the nature of the role, with its international reach and shared projects, working outside of these hours to service business needs will occur occasionally, and employees are expected to be readily available in these eventualities.